You can cancel an order until it has not been packed on Cubber App. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.
Can I modify the shipping address of my order after it has been placed?
No, you can’t modify the shipping address if your order has been placed.
How do I cancel my Order?
Tap on “My Orders” section under the main menu of your Cubber App and then select the item or order you want to cancel
I just cancelled my order. When will I receive my refund?
For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the Cubber wallet.
What is Cubber 7 day Return Policy? How does it work?
Cubber 7 day returns policy gives you an option to return or exchange items purchased on Cubber for any reason within 7 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are one ways to return the product to us:
Self-Ship: we will credit the shipping costs in the form of Cubber provided the product meets the return policy and you have shared scan copy of the courier receipt with us. The following EXCEPTIONS and RULES apply to this Policy:
- Swarovski, Precious Jewelry, Cosmetics, Rayban Sunglasses, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be returned
- Some products like fine jewellery and watches which are susceptible to damage can only be returned for a limited number of days. Please read the Product Detail Page to see the number of days upto which a product can be returned, post-delivery. These products can however be exchanged for upto 7 days post-delivery.
- Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items.
- All items to be returned must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).